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Tohfa Decor

Refund & Return Policy

Thank you for shopping with Tohfa Decor. We take great pride in offering high-quality products, and your satisfaction is our top priority. This Refund & Return Policy outlines the process for returning defective or broken items. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team at [email protected].

  1. Returns Eligibility: We accept returns only for items that are defective or arrived in a broken condition. If you receive a product that is damaged, faulty, or not in proper working condition, you are eligible for a return.

  2. Notification Period: To initiate a return, please contact us within 7 days of receiving the delivery. It is essential to notify us promptly, as any requests for returns beyond this period may not be considered.

  3. Return Process: To request a return, please follow these steps:

a. Contact our support team: Send an email to [email protected], stating the order number and providing details about the defective or broken item. Please attach clear photographs of the damaged product to expedite the process.

b. Evaluation and Confirmation: Our team will review your request and the provided images to assess the eligibility of the return. Once approved, we will provide you with a Return Authorization number (RA number) and further instructions for returning the item.

c. Secure Packaging: Pack the item securely in its original packaging, if available, or in suitable packaging to prevent further damage during transit.

d. Return Shipping: You are responsible for shipping the item back to us. Please use a reputable shipping carrier with tracking and insurance to ensure safe and timely return delivery.

  1. Refund or Replacement: Upon receiving the returned item and verifying its condition, we will process your request for a refund or replacement, based on your preference and product availability.

a. Refund: If you opt for a refund, we will initiate the refund to your original payment method within 5-7 business days after approving the return. The refund amount will include the product cost and any applicable shipping charges paid during the initial purchase.

b. Replacement: If you prefer a replacement, we will arrange for the delivery of a new item of the same model or a similar product with your consent. The replacement item will be shipped at no additional cost to you.

  1. Non-Returnable Items: For hygiene and safety reasons, certain products may not be eligible for return, such as  items marked as non-returnable during the checkout process. Please review product descriptions and specifications carefully before making a purchase.

  2. Final Decision: Our decision regarding the eligibility of returns and refunds is final. We reserve the right to reject return requests if the item is not eligible or if it does not meet the criteria outlined in this policy.

We strive to ensure your satisfaction and resolve any issues promptly. If you have any questions or concerns regarding our Refund & Return Policy, please reach out to our support team at [email protected].

Thank you for choosing Tohfa Decor!

Tohfa Decor [email protected]