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Tohfa Decor

Shipping Policy

Shipping Policy

Thank you for choosing Tohfa Decor for your shopping needs. We are committed to providing you with a seamless and delightful shopping experience. This Shipping Policy outlines important information regarding shipping and delivery of your orders. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team at [email protected].

  1. Shipping Locations: We offer shipping services across PAN India. Wherever you are located within the country, we will strive to deliver our products to your doorstep.

  2. Processing Time: Once your order is placed and payment is successfully processed, our team will start processing your order within 1-5 business days. Please note that this processing time includes order verification, quality checks, packing, and handing over to the shipping carrier.

  3. Shipping Time: Once your order is processed, the estimated shipping time will vary based on your location. Typically, it takes 3-7 business days for the products to be delivered to most locations within India. However, please allow for additional shipping time for remote areas or during peak seasons or holidays.

  4. Tracking Information: To ensure transparency and keep you informed, we will provide you with a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your shipment.

  5. Shipping Methods: We work with reliable shipping carriers to ensure timely and secure delivery of your items. The choice of the carrier may vary based on your location and the type of product being shipped.

  6. Delivery Attempts: Our shipping carriers will make multiple attempts to deliver your order to the provided shipping address. If no one is available to receive the package after these attempts, the carrier will leave a delivery notice with further instructions for you to arrange a suitable delivery time.

  7. Delivery Confirmation: Upon successful delivery, we consider the order fulfilled. If there are any discrepancies or issues with your delivery, please contact our support team at [email protected] within 48 hours of receiving your order.

  8. Delayed Shipments: In rare instances where unforeseen circumstances or external factors delay the shipping process, we will notify you promptly and work to resolve the issue as efficiently as possible.

  9. Non-Delivery and Returned Packages: If the shipping carrier is unable to deliver your package due to an incomplete or incorrect address or any other reason beyond our control, the package will be returned to us. In such cases, we will contact you to verify the shipping address and arrange for a re-delivery, subject to additional shipping charges if applicable.

  10. Shipping Charges: We offer free shipping on most orders across PAN India. However, for certain items or specific locations, additional shipping charges may apply. Any applicable shipping charges will be clearly communicated to you during the checkout process.

Note: Delivery timelines mentioned above are approximate and may vary due to factors such as public holidays, natural disasters, or unforeseen circumstances. We strive to provide accurate estimates and work diligently to deliver your orders on time.

We hope this Shipping Policy clarifies our shipping procedures and commitments. Should you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected].

Thank you for shopping with Tohfa Decor!

 Tohfa Decor [email protected]